Website privacy policy 

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This privacy policy sets out how Avondale Care Group uses and protects any information that you give us when you use this website.

 

Avondale Care Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Avondale Care Group may change this policy from time to time by updating this page. We will inform you if this page changes. This policy is effective from 24.05.18.

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What we collect

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We may collect the following information:

·     name and job title

·     contact information including email address

·     demographic information such as postcode, preferences and interests

·     other information relevant to customer surveys and/or offers

 

What we do with the information we gather

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Under the GDPR, we will always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

·     Internal record keeping.

·     We may use the information to improve our products and services.

·     We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have consented to receiving such emails.

·     From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

 

Security

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

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A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites

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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

What Are My Rights?

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Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more.

2. The right to access the personal data we hold about you. 

3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. 

4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. 

5. The right to restrict (i.e. prevent) the processing of your personal data.

6. The right to object to us using your personal data for a particular purpose or purposes.

7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

8. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

Further information about your rights can also be obtained from the Information Commissioner’s Office.

If you have any questions or concerns about how Avondale Care Group use your data, please contact us.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.​

 

Please visit the Information Commissioners Office for further information about the GDPR here.